Refund Policy
When you can cancel an order and when a refund is available.
At Qurban Store, we want customers to clearly understand when an order can be cancelled and when a refund is available.
Because each order involves purchasing, preparing, and arranging an animal sacrifice specifically for that customer, refund eligibility depends on whether fulfillment has started.
1. Cancellation Before Fulfillment Starts
If we have not yet started purchasing the animal, preparing the order, or arranging fulfillment, you can cancel your order and receive a full refund.
You do not need to provide a reason for cancellation.
Contact us as soon as possible if you want to cancel your order.
2. After Fulfillment Has Started
Once we start purchasing the animal, preparing the order, or arranging fulfillment, the order can no longer be cancelled and is not eligible for a refund.
This is because costs and arrangements specific to your order have already begun.
3. Completed Orders
Once the service has been completed, the order is not eligible for cancellation or refund unless there is a confirmed problem with the fulfillment.
After completion, we send confirmation together with photos and videos related to the order.
Media is sent to the email address provided during checkout and, if the customer provided a phone number, it can also be sent through WhatsApp.
If you do not receive your media, contact us at any time and we will resend the available photos and videos.
Not receiving the email or WhatsApp message does not by itself mean that the service was not completed.
4. If We Cannot Fulfill Your Order
If we cannot fulfill a paid order, we will issue a full refund.
Before issuing the refund, we can offer an alternative if one is available, such as:
- a suitable replacement option;
- fulfillment at another available location; or
- fulfillment on another suitable date.
You are not required to accept an alternative.
If you decline the alternative, we will refund the full amount paid for the affected order.
5. Incorrect or Failed Fulfillment
If you believe your order was not fulfilled according to the service you purchased, contact us with your order details.
We will review the order, including available photos, videos, fulfillment records, and information from our service partners.
If we confirm that the service was not fulfilled correctly, we will either:
- complete or replace the service at no additional cost; or
- issue a full refund.
6. Duplicate Payments
If you are charged more than once for the same order, contact us.
Once we confirm the duplicate payment, we will refund the extra charge in full.
7. Customer Information and Order Errors
Customers are responsible for reviewing the information entered during checkout, including:
- names;
- email address;
- phone number;
- selected service;
- quantity; and
- any instructions provided with the order.
If you notice an error, contact us immediately.
If fulfillment has not started, we will make the requested correction where possible.
Once fulfillment has started, we cannot guarantee that changes can be made, and the order remains non-refundable.
8. Eid Qurbani Orders
Eid Qurbani orders are prepared for a specific fulfillment period during Eid al-Adha.
You can cancel your order and receive a full refund before fulfillment starts.
Once purchasing, preparation, or fulfillment arrangements begin, the order is no longer eligible for cancellation or refund.
9. How to Request a Cancellation or Refund
To request a cancellation or refund, contact us using the contact information Email: store@doqurban.com or Whatsapp: +968 9590 3100
Please provide:
- your order number; and
- email address used for the order.
You do not need to provide a reason when cancelling an eligible order.
We will only request additional information when necessary to locate or verify the order.
10. Refund Processing
Approved refunds are returned to the original payment method whenever possible.
Once we issue the refund, the time required for the amount to appear in your account is determined by your bank, card issuer, or payment provider.
11. Payment Disputes
If you believe there is a problem with your order, contact us so we can review the issue and provide a resolution.
This does not limit any rights you have through your payment provider or under applicable consumer law.
12. Consumer Rights
Nothing in this Refund Policy limits any mandatory cancellation, refund, or consumer rights provided by applicable law.